Privacy Policy

This Privacy Policy should be read in conjunction with the following specific terms and conditions.

This page informs you of our policies regarding the collection and use, i.e., processing, of Personal Information we receive from identified or identifiable physical persons – users of our Website.

We only use your personal data to provide services and improve our Website.

By using the Website, you consent to the collection and use of your personal information by us in accordance with the provisions of Greek law, the European General Data Protection Regulation (GDPR), and the decisions of the competent national Data Protection Authority and the European Court of Justice.

Processing Statement

In order to make an informed decision regarding whether to provide us with your personal data using this website, we must inform you of the legal entity acting as the
Data Processor in providing its services to you: «Κ. ΒΛΑΧΑΚΗΣ & ΣΙΑ Ε.Ε.»

Data Protection Framework

Our commercial company named «Κ. ΒΛΑΧΑΚΗΣ & ΣΙΑ Ε.Ε.» is based in Greece (14 Fotopoulou, Skaramangas, 12461, Attica) and is registered with the General Commercial Registry (ΓΕΜΗ) under the number 136468108000, operating since 2015.

By using our website, you explicitly declare that you clearly accept the collection and use, i.e., processing by us, of your personal information – data, in accordance with Greek law, the European General Data Protection Regulation (GDPR), and the relevant decisions of the competent national Data Protection Authority and the European Court of Justice. For the purposes of all these regulatory provisions, our company is considered the “Data Controller” for the personal information that you freely, specifically, and knowingly provide to us, or otherwise, under the conditions specified.

Collection and Use of Information

The personal information freely provided by you with your consent can reasonably be used by us for the following purposes:

          Use of the website for order management and delivery or to respond to any inquiries.

• Sending advertising updates about our products and the website.
• Sharing data with partners, business associates, and market research companies for market research and analysis of the website on our behalf.
• Sending newsletters, updates, and emails with personalized content, offers, and advertisements.
• Supporting any other intended purpose declared at the time of collecting your information, subject to any preferences you may have indicated.
• Prevention of fraudulent transactions and compliance with applicable data protection laws and regulations.

Third-Party Services

The third-party service providers we use will process your data to the extent necessary to allow them to perform the services they provide to us. However, certain providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we need to provide them for your purchase transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled. Keep in mind that some providers may be located or have facilities located in a different jurisdiction than either you or us. If you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service. Finally, when you click on links in our store, they may direct you away from our site.

We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Cookies

Cookies are electronic files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Security

When you browse our store, we also automatically collect your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it will not be lost, misused, accessed, disclosed, altered, or destroyed. When we collect sensitive information (such as credit card data), this information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and checking for “https” at the beginning of the website address. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific task (e.g., billing or customer service) are granted access to 

personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. The technology we use and the policies we have implemented aim to ensure your privacy from unauthorized access and improper use. Where appropriate, we strive to provide secure transmission of information, such as credit card details, from your computer to our server, using SSL (Secure Sockets Layer) encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that all data transmitted will be secure, as no method of transmission over the Internet or electronic storage is 100% secure. Your use of this website signifies your acceptance of this risk.

Changes to the Privacy Policy

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically for updates. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Adulthood

By using this website, you declare that you are an adult and grant us your consent to allow any underage dependent person from you to use this website.

Data Processing Rights

In accordance with the applicable data protection regulations, you have several rights related to the provision of your personal data to Harvest Roasters through the use of this website. Specifically, you have the right to request from Harvest Roasters to:

1. Confirm what personal data of yours it collects and stores, for what purpose and for how long, and if not possible, the criteria used to determine that period.
2. Correct any inaccurate or incomplete personal data.
3. Provide you with a full copy of your personal data (right of access).
4. Stop processing your personal data either by withdrawing your consent for processing or by objecting to the processing.
5. Permanently erase all your personal data and confirm that it has been done.

Contact us

You can opt out of receiving various communications from us by contacting us. If you have any questions about this Privacy Policy, want to exercise any of your legal rights, or file a complaint, send an email to info@harvest-roasters.com. We will ask you to verify your identity before responding to your request. Our goal is to resolve all complaints within one (1) month. In case we cannot resolve a complaint within one (1) month, we will inform you of the reason for the delay, as well as an indication of when we expect to resolve the complaint.